Openings >> Medical Customer Service
Medical Customer Service
Title:Medical Customer Service
Labor Type:Contract
Posting #:8657
Location:Rockville, MD
• Training Shift – 8:30a-5:30 for 1st 6 weeks 
• Work Shift – 8:30a-6:30p is when the program operates (can accommodate any start time between 8:30a-9:30a) shift will be selected at the beginning and it will remain their shift throughout the program 
• No weekend work 
• Overtime 
• Holidays – 11/23-11/24, 12/25, 1/1 
• No time off outside of holiday hours 

• Interview Dates: 4 days; 10/10 -10/13

• Primary role will call payors, go through a list of questions to determine coverage; understanding when to probe when information doesn’t make sense 
• Must have attention to detail and analytical skills 

Under close supervision of the project Team Coordinators / Management team, the Benefits Verification Specialist will contact insurance companies, on behalf of the physician’s office, to verify patient specific benefits. The Benefits Verification Specialist will ask appropriate questions regarding patient’s benefits and complete data entry and/or appropriate forms to document patient’s benefits coverage. 

• Collects and reviews all patient insurance information needed to complete the benefit verification process. 
• Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs. 
• Verification process could include electronic validation of pharmacy coverage and medical eligibility. 
• Identifies any restrictions and details on how to expedite patient access. 
• Could include documenting and initiating prior authorization process, claims appeals, etc. 
• Completes quality review of work as part of finalizing product. 
• Reports any reimbursement trends/delays to supervisor. 
• Performs related duties and special projects as assigned. 
• Ability to work in a fast-paced office environment. 
• Work requires focus, flexibility, and the ability to adapt to changing work situations. 
• This position requires that the Associate be seated most of the day. 

• Proficient Windows based experience including fundamentals of data entry/typing 
• Working knowledge of Outlook, Word, and Excel 
• Strong interpersonal skills and professionalism 
• Independent problem solver, good decision maker, and robust analytical skills 
• Strong attention to detail 
• Effective written and verbal communication 

• High school diploma or GED minimally required. Two (2) + years directly related and progressively responsible experience and/or college degree. 
• Specific experience in medical office administration, benefit verification, coding, claims processing or customer service at an insurance company a plus 
• Broader experience/training may be considered in fields such as case management, social services and pharmacy technician. 
• Familiarity with verification of insurance benefits a plus. 
• Fundamental understanding of key payers including Medicaid, Medicare and private payers 
• Strong customer service experience
This opening is closed and is no longer accepting applications
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