|Title:||Patient Customer Service Rep - Immediate Opening! (Contract to Hire)|
|Compensation:||$19.00 - $20.00|
Serves as an advocate to research and resolve patient financial inquiries, complaints and billing discrepancies received through a centralized call center environment, and mail correspondence. Follows customer service, work performance, quality and accuracy standards established by management and the organization. Responsible for resolving Self-Pay account receivables, delegated HMO benefit and co-payment issues, credit balances, and other assignments, as defined by Management. Responsible for offering Financial Aid or alternative sources of payment from patients and/or third party carriers. Responsible for optimizing cash flow by collecting outstanding patient balances; and recommending accounts to collection agency. Performs patient/insurance demographic updates, eligibility and benefit verification.
Expected to focus on customer service responsiveness in a high call volume setting, which includes patients, health plans, providers, medical receptionists/clinical staff, attorney’s and other departments, while meeting quality, accuracy and work performance standards. Handle all aspects of self-pay follow up and collection assignment, including the ability to maintain a high level of customer service in telephone communication, proper standardized account documentation of activities performed on account, obtain eligibility, benefits, and accurately updating patients’ insurance information in registration of the Practice Management System (GE/IDX and EPIC).