Openings >> Customer Service Dispatcher
Customer Service Dispatcher
Summary
Title:Customer Service Dispatcher
ID:20154671932
Labor Type:Contract
Posting #:8678
Location:New Hyde Park, NY
Compensation:$15-18
Description
Job Title - Agent Dispatch 
3-6 month temporary assignment, possible extension 
Must be flexible to work 8 hour shift/ 40 hour week between 9a-10p Sun-Fri. Shift might be Sun-Thurs or Mon-Fri 

Ideal Candidate will: 
- be flexible with hours worked 
- strong computer skills, esp with MS Word and Excel 
- strong customer service experience 
- bilingual candidates are a plus 
- those with a logistics background is a plus 

POSITION SUMMARY: 
Will work closely with Customer Service, Agents, and Airlines to ensure the timely transit of shipments. Responsible for timely and accurate data capture. 

PRIMARY DUTIES AND RESPONSIBILITIES: 

General: 
1. Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. 
2. Demonstrating professionalism on the phone and in the office. 
3. Working together as a team with all departments and offices. 
4. Makes suggestions and recommendations to fellow Supervisors and the Manager in an effort to continually improve customer service operations. 
5. Performs related duties as assigned by the Supervisor/Manager. 
6. Providing assistance to colleagues. 

Specific: 

1. Providing Excellent Customer Service to internal and external clients. 
2. Reviewing and following Client SOP’s for specific handling procedures. 
3. Routing shipments on next reliable & direct flights out (NFO service). 
4. Following all customer expectations via the customer file. 
5. Providing clear and precise instructions to agents for effectively handling job file. 
6. Communicating shipment status updates with customers. 
7. Communicating with sales department to address client issues & new business. 
8. Addressing cold chain concerns when interruptions have occurred. 
9. Running and Monitoring Missing Proof of Delivery Reports. 
10. Pre-alerting airlines on intended shipments. 
11. Booking shipments with the airlines. 
12. Answering agent calls directed to the Domestic Desk Department. 
13. Tracking and tracing all shipments moving within U.S. with the airlines. 
14. Updating shipment statuses available on CRC. 
15. Verifying and coordinating the maintenance of cold chain. 
16. Recording agent fees and extra charges to apply when necessary. 
17. Initiating traces with the airlines when shipments have not arrived. 
18. Post-flighting all flights. 
19. Monitor the ‘DDESK’ Note Browser. 
20. Monitor and handle all after hours pending work for Gateway Offices. 
21. Coordinating delivery of International Inbound shipments. 
22. Provide feedback to ‘Agent Manager’ on agent performance/complaints. 


EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

1. College Education and/or industry experience preferred. 
2. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. 
3. Normally requires two (2) and four (4) years directly related experience. 


REPORTS DIRECTLY TO: 

Agent Manager and Supervisors 

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 

1. Strong customer service skills 
2. Strong interpersonal skills, positive attitude & self-motivated 
3. Good decision making skills 
4. Good analytical skills 
5. Ability to communicate effectively both orally and in writing 
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction 
7. Strong organizational skills; attention to detail 
8. Basic knowledge of Microsoft Word, Excel and inventory management system 
9. Strong typing/data entry skills
This opening is closed and is no longer accepting applications
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